Terms

Payment methods for sessions, classes, and events are provided at the bottom of the page…

Classes, Circles, Workshops, Long-Term Programs/Apprenticeships, and all other events: 

Enrolling in an event is a commitment to yourself and to the Spirits who empower the work. Payments for classes, circles, workshops, long-term programs/apprenticeships, and all other events are non-refundable, non-transferable, and are due prior to the start of the event unless you’ve made other arrangements with me. Please ensure you are fully committed before enrolling in an event. 

Sessions, Readings, and all other services:
Payment is due upon booking. If you do not have a means of paying electronically, and would like to send your payment via snail mail, please contact me directly for booking heather@hearthoftheheart.org (707) 397-0018).

Should you decide to cancel your appointment a minimum of 72 hours prior you will receive a full refund less a $25 processing fee. If you cancel or reschedule less than 72 hours before your appointment, are no show, or are more than 15 minutes late, your appointment will be canceled and payment forfeited.

Once an appointment is scheduled your intention has been put into motion, in other words, you’ve entered the preparation process and it’s not uncommon to notice changes in your health in the days or weeks leading up to your appointment.

Gift Certificates: 

Gift certificates are transferable from one person to another, they are however non-refundable. Each certificate has a unique coupon code (example: GIFT21005) that can be redeemed when booking an appointment. I do not keep records of gift certificate purchases, thus it is your responsibility to keep your unique coupon code to redeem the monetary value of your certificate. The monetary value of your gift certificate can be applied to any Hearth of the Heart event or service. Contact me directly should you need assistance heather@hearthfotheheart.org. Gift certificates expire 2 years from the date they are issued.

General Terms:
Corresponding with me via telephone, text, and email is for logistical questions, feedback, and brief reflections about a session or course. If you need or desire support unpacking, processing, and/or integrating an experience you had in a session, reading, or class, thank you for booking a 35-minute Phone Consultation or 60-minute Mentorship Session.

I reserve the right to decline service and/or cancel the participation of anyone at any time. In such cases, fees paid in advance will be fully refunded.

Confidentiality:
All experiences, personal information, as well as any correspondence related to working with me is confidential. This includes requests by telephone, or email, all interactions with myself and/or Hearth of the Heart’s designated assistants, the information you provided on your intake form, any scheduling or appointment notes, all session, reading, or event content records, and any progress notes that I take. There are two exceptions, one being if you explicitly share with me that you intend to cause physical harm to yourself or others, then I am legally required to report this to the police, and two, there may be times when I consult a colleague about a client, student, or case study. In these circumstances, no personally identifiable information, such as your name, address, phone number, email address, etc. will be shared.

If I see you in public I will not engage with you unless you engage with me first, nor will I identify you as a client or student unless you identify yourself as one first. You may choose to give me permission in writing to release specific information about you to any person or agency that you designate.

In regards to classes, workshops, and all other events I require that every participant keep the identity and any information shared during an event by another participant confidential. Should I become aware that a participant has shared personal details about someone else in the group outside of the event container, they will no longer be permitted to attend Hearth of the Heart events. period…

All information, recordings, and/or material shared by myself or my affiliates in a class, or other events, and/or on a password-protected class forum, are proprietary and are not to be distributed or shared without my written consent. The exception are materials, handouts, etc that have been made available on my website under the Resources tab. These resource materials are intended to be accessed freely by those who would benefit from their content. On occasion, when a client requests and my Helping Spirits agree, I will provide a recording of a private session or reading. These recordings are available for 30 days after the date of the appointment and during that time are the property of the client, can be shared only by and at the discretion of the client with whomever they wish. After 30 days recordings are permanently deleted for storage purposes. 

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Payment Methods

Be sure to include your name, email address, and a description with your payment. *If paying with PayPal or Venmo use the friend option or add a 3% fee to your payment.

PayPal *friends and family option theyewtree@gmail.com

Venmo *gift option @hearthoftheheart (phone verification #6330)

 

Snail Mail payable to

Heather O’Connell

PO Box 483

Albion, CA 95410

If you are using the snail mail option and this is your first time working with me please mail your payment USPS first class with tracking and email me the tracking number as proof of payment heather@hearthoftheheart.org